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FAQs

Promotions & Discounts

These are the terms and conditions which apply to any competition, prize draw or promotion which we or our promotion partners may run, whether on our or their websites, social media platforms, on-air or otherwise ('Promotion').

Any promotions or discounts on products are limited to one per customer and may not be used in conjunction with any other offer. Discount codes may not be applied on top of products already discounted.

Any promotions and discounts are offered by Shay & Blue Ltd and Shay & Blue Ltd reserve the right to terminate any promotions or discounts at any time, at our discretion.

Enjoy 40% off this Bank Hioliday with code BANK40.

Terms:
Not to be used in conjunction with an other offer, including reward points and gift card codes. One use per customer defined by email, ip address, billing and shipping address. Subject to availability. Valid between 25/05/23 to 08:00am 30/05/23 only.

Product

Find the most frequently asked questions below.

At Shay & Blue all of our fragrances are of type 'Eau de Perfum' where the concentration of fragrance oil varies by fragrance.

Fragrances fall into scent families that can help you determine what you like, and to make it easier for you, we have already sorted our fragrances into their respective families in our menu.

Citrus: citrus fragrances have top notes that often come from oranges, lemons, or limes

Floral: as the name suggests, these include fragrances whose main notes are inspired by flowers

Light Floral: light florals contain flower extracts that are not as heady as the regular florals

Fruit: fruit-based fragrances are sweeter and have notes of fruits like peaches, blackberries, or watermelons

Woods: fragrances in the woods category could be described as “earthy” and are typically more intense and will last longer on your skin. They can contain notes such as oud, patchouli, frankincense, and sandalwood

Spice: a mix of woods and sweetness, with a hint of pepper, vanilla, or cardamom. These fragrances create a bridge between the intense woods and the lighter fruit or floral scents

Yes. However sometime it's not good to burn s##t! So on occasion we synthesise the fragrance notes from alternative naturals to replicate that of the smell of burnt wood or leather. You get us?

Generally as time goes on a fragrance might lose its top notes, but if you store it in a cool, dark place, your bottle will last you a few years.

For best results, pop your fragrance away in the cupboard. If you notice any strange smells coming from your perfume after a prolonged period. Please do contact us.

Speak to Sophie. Book a fragrance consultation here

Unlike some bigger businesses we do charge a small amount for samples. This really is to cover our costs. The cost to make a sample for us is about the same to make a 10ml bottle.

Our juice is precious and we only make small batches each year. We think our samples are a small price to pay.

No. Never have and never will! We are cruelty free, PETA certified and proud.

They are indeed! They are also gluten-free. We want to make sure that our fragrances are safe and suit everyone.

Orders

Find the most frequently asked questions below.

Yes call us on 0207 258 3353

We aim to process and ship your order as fast as we can, in some circumstances we may be able to cancel and change your order.

Please contact us via chat as soon as you have placed your order.

Yes you can, when you check out you can ship to an alternative address to that of your billing address.

If you need to change an address once you have ordered. Please chat to us immediately and we will see if we are able to change your details for you.

We want you to be as happy as possible with your order. We offer a 30 day returns period and you can return any unopened product to us.

We offer returns via Royal Mail, DPD, DHL and US Post. We do charge a small amount to return to cover for restocking and quality checks.

When you purchase a subscription product you'll receive repeat deliveries.

These are based on the subscription duration and frequency that you select.

You can cancel a subscription any time from the account area or menu.

You can checkout using any recognised Credit/Debit cards, Paypal or Apple Pay. All payment details are stored in accordance with local compliance and law.

Klarna

Find the most frequently asked questions below.

Klarna is a Swedish payment service provider that helps you buy what you want now and pay for it later. Smooth, right? With over 60 million happy customers shopping with more than 100,000 online retailers - it's safe to say they're pretty good at what they do.

When shopping with us you can now pay the way you want with Klarna. It's up to you whether you prefer to pay right away, pay later or pay over time.

Please remember to spend responsibly - splitting payments can encourage further spending and cause debt. 

1. Fill your basket with new stuff

2. Pick Standard, Next Day or Choose Your Day delivery

3. Checkout with Klarna and choose the payment option that suits you

4. There will also be a soft credit check on application to determine if you are eligible for this payment method. These do not impact your credit file, at application or if a payment is missed or late.

5. Klarna will send you an email confirmation and reminders when it's time to pay and you can view your orders and payments in the Klarna app.

Pay Now

Simply pay for your juice in a few clicks. Klarna remembers all of your info so you don't have to. Easy peasy.

Pay later

Simply hit 'Pay Later' when you checkout and don't worry, there's no pesky passwords to remember. Simply spray away - look good - no sweat - Klarna will email you reminding you to pay up 30 days after shipping.

Not making your payment on time could affect your ability to use Klarna in the future. Debt collection agencies are used as a last resort. You must be 18+ and a UK resident to be eligible for this credit offer.

Pay in 3

All you have to do is select 'Pay in 3' at the checkout and the first installment will be taken when your order is confirmed. No interest, no hassle. Easy, right? To check your eligibility, Klarna will perform a soft search with a credit reference agency - this will not affect your credit score but failure to pay on time could result in debt collection agencies.

You can review your latest Klarna invoices at your leisure by logging onto klarna.com

You must be at least 18 years old to use Klarna payment services and they're offered subject to your financial circumstances.

Klarna uses a 'soft credit search' to assess who is eligible, but don't worry, this doesn't affect your credit rating.

You'll receive an email with payment instructions 2 days after your order is confirmed, depending on your chosen method.

Klarna also send a little reminder a couple days before payment is due.

Shay & Blue LTD acts as an introducer and not a lender of unregulated credit products provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18+, subject to status, T&Cs apply.

Please note Pay in 30 days and Pay in 3 instalments is not regulated by the FCA. Borrowing beyond your means could seriously affect your financial status, ensure you can afford to make your repayments on time by the due date. Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time.

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