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SHIPPING & RETURNS

At Shay & Blue we appreciate how important it is to get your order delivered to you as soon as possible. All of our delivery destinations and estimated delivery times are listed below. All UK orders are delivered with our compliments via Royal Mail or our Premium Service via DPD Local, fully tracked and with text updates. European and international orders are charged at a flat rate and delivered either via DPD or Fedex. We ship to most territories in North America, Central and South America, Western Europe, Eastern Europe, Middle East, Asia-Pacific - Enter your country at 'Checkout' to verify exact delivery status. Delivery times below are a guide and subject to local customs clearing times.

If you have any questions about overseas delivery, please contact us HERE


Delivery Cut-off Times

See below our current shipping cut-off times.

Region Shipping Cut Off Cost
UK - Standard (2-4 Working Days) 2.30pm GMT FREE
UK - Premium (Next Working Day) 2.30pm GMT £5.95
Europe - Standard (5-10 Working Days) 12pm GMT £10
Rest of World - Standard (4-6 Working Days) 12pm GMT £10

Please Note:

Any orders placed after our daily cut off time will be shipped the following working day.


RETURNS

At Shay & Blue we want you to be happy with every purchase you make. We understand that sometimes you may need to return items. In order to help with this, here is our Returns Policy. Returns within 30 days of purchase – Our products are made with care to the highest standards. In the event that goods are found to be faulty within 30 days of purchase, please return them for a full refund or replacement.

Please complete the form below to request a return. 

 

Once requested we will email you a returns authorization number.
You can then return your goods with a note detailing:

  • Your order number:
  • Your returns authorization number:
  • Ideally, wrap the item(s) securely in original packaging
  • Mark the outside of the package with your returns authorisation number.

Then send the completed package to:

SHAY & BLUE Ltd.
Returns Department
I-Fulfilment
The Runway
Christchurch
BH23 4FL