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To start the return process for your order, please enter your email address or phone number and the order number below.

At Shay & Blue we want you to be happy with every purchase you make. We understand that sometimes you may need to return items. In order to help with this, here is our Returns Policy.

 

How do I return?

Returns within 30 days of purchase – Our products are made with care to the highest standards. In the event that goods are found to be faulty within 30 days of purchase, please return them for a full refund or replacement.

- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

- They must be in original condition
- In the original packaging
- Please securely pack your items to prevent damage

Please Note: 2ml Samples, free gifts or promotional items are not returnable!

What services do you offer for returns?

- We currently offer returns throught the Collect+ network providing over 8,000 drop off locations within the UK.
- International returns will need to be made using a reasonible postal serivice. We will waive the £4.95 return charge for all international returns.


Are there any charges for return?

- Yes we charge £4.95 for each return which is deductable from you refund.
- This covers the cost of restocking items to the highest standard for resell.
- Original shipping charges are non-refundable
- If you wish to use an alternative returns provider you are responsible for covering the costs

 

How soon will I get my refund?

- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.